PLEASE READ THE FOLLOWING IN ITS ENTIRETY BEFORE PURCHASING ANY OF OUR PRODUCTS. THIS DISCLAIMER POINTS OUT SOME OF THE RISKS ASSOCIATED WITH OUR PRODUCTS AND YOU SHOULD FAMILIARISE YOURSELF WITH THEM BEFORE ENTERING INTO A CONTRACT WITH US.
Please note that the information we provide you with on this website and on our courses is not, and cannot ever be, intended to be legal advice, financial investment advice, tax advice, accounting adviceor otherwise. If you require legal advice or other expert assistance then you should seek help from a competent professional.
The information is general information about property. All comments are of a general nature only. Any information provided does not and cannot ever take in to account the particular financial situation, objectives or property investment needs of either you or anyone reading the information.
Additionally, property investments and property prices can go up as well as down. Property can be a risky method of investment. If you choose to act upon information contained in this training course you should always take independent specialist advice before making any decision to invest. This course does not and cannot provide details of such appropriate specialist advisors and you must make your own enquiries into the selection of such advisors and their fields of specialism.
You must understand that nothing in your training or in any of our written or oral content constitutes any form of promise or guarantee of success, results, profits or future earnings. Our training will teach you about risks in investing in property however these risks may evolve and change over time and your success is dependent on your abilities and efforts.
Any financial figures referred to in your training or in any of the material (be that hard copy or on our websites) are illustrative only and should never be considered as any promise of actual or future performance. Our content is for illustrative and educational purposes only.
TERMS & CONDITIONS – LEGACY EDUCATION ALLIANCE, INC.
1. What these terms cover. These are the terms and conditions on which We supply products to you, whether these are goods, Services or digital content.
2. Why you should read them. Please read these terms carefully and in their entirety before you submit your Order to Us. These terms tell you who We are, how We will provide Services to you, how you and We may change or end the contract, what to do if there is a problem and other important information. We intend to rely upon the written terms set out in these Terms and Conditions and in Our contract with you. If you require any changes, please make sure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what We are expected to do and what you are expected to do.
3.1. When the following words with capital letters are used in these Terms, this is what they will mean:
a) Event Outside Our Control: is defined as a circumstance beyond Our reasonable control, including but not limited to, acts of God, war, riot, embargoes, civil or military acts, terrorism, fire, flood, earthquake or other natural disaster, epidemic or pandemic, strikes, transportation shortages, fuel shortages, energy shortages, labor shortages, material shortages, telecommunications failures, hacking, SPAM, computer failure, server failure, or other failure;
b) Order: your Order for the Services as set out in your customer agreement;
c) Services: the Services/products and/or digital content that We are providing to you as set out in the Order;
d) Writing: includes emails. When We use the words “writing” or “written” in these terms, this includes emails;
e) Terms: the terms and conditions set out in this document; and
f) We/Our/Us: is defined in Clause 4.1.
4. INFORMATION ABOUT US AND HOW TO CONTACT US
4.1. Who We are. We are TIGRENT LEARNING UK LIMITED, operating as LEGACY EDUCATION ALLIANCE, INC. incorporated and registered in England and Wales with company number 04311733, whose registered office is at Parkshot House, 5 Kew Road, Richmond, Surrey TW9 2PR.
4.2. How to contact Us. You can contact Us by telephoning our customer service team, 0 208 996 6700, or by e-mailing Us at Customerserviceuk@legacyea.com .
4.3. How We may contact you. If We have to contact you We will do so by telephone or by writing to you at the email address or postal address you provided to Us in your Order.
5. OUR CONTRACT WITH YOU
5.1. How We will accept your Order. Our acceptance of your Order will take place when We email you to accept it, at which point a contract will come into existence between you and Us.
5.2. Your Order number. We will assign an Order number to your Order and tell you what it is when We accept your Order. It will help Us if you can tell Us the Order number whenever you contact Us about your Order.
6. OUR SERVICES
6.1. ELITE TRAINING COURSES
Delivery of Elite Training: Elite training courses may be fulfilled through either Live Trainings, Live Webinar Trainings, or On-Demand Trainings as defined below:
a) Live Training are training held in various cities with in-person trainers.
b) Live Webinar Trainings are online training classes held monthly.
c) On-Demand Trainings are self-paced training programs delivered through an Internet-based Web browser or CD- ROM Software and which can be completed at any time of day and (ii) recordings of a live training, delivered on DVD or other comparable means.
d) Refresher Courses: Before the expiration of term of your Order you may attend any Live Onsite Elite training course a second time as a refresher course. Please note that Refresher Courses do not apply to On-Demand only training courses. For On-Demand only training courses, you may access the training any time and as often as you like during the twelve month term.
6.2. Attendance at all trainings using the Internet-based format requires that you have a personal computer with high speed Internet access.
6.3. Your right to fulfill all attendance at Elite training courses expires twelve months from the date of your purchase unless you pay monthly on a rolling subscription. Please note these time frames apply to all media and format, including access to On-Demand Trainings.
6.4. Where you purchase On-Demand Trainings only, your right to access such On-Demand Training courses expires twelve months from the date of purchase unless you pay monthly on a rolling subscription.
6.5. Only you can attend our Live Trainings and Refresher Courses. If you would like your personal representative to attend a Live Training or Refresher Course on your behalf then you must obtain our written consent, which will include an acknowledgment that your representative's attendance constitutes your attendance, before the Live Training or Refresher Course takes place. In these circumstances you may be charged a reasonable administration fee and We will inform you of the fee when We send you Our written consent.
6.6. MENTORSHIP SERVICE
a) Our Mentorship service is a live, in person, one-on-one training session.
b) Your right to fulfill your attendance at Our Mentorship Service expires twelve months from the date of your purchase. Please note that for mentorships, you must schedule and attend your Mentorship at least 90-Days prior to the expiration of your Mentorship term.
c) Dates, locations and mentors for Mentorships may be subject to change. We will do everything to ensure that no changes are made to your Mentorship session and we will notify you in writing of any change as soon as possible. Please note that the Mentorship session may require you to travel a significant distance and this will be at your own cost and expense. We therefore suggest that any travel arrangements you make are fully refundable.
d) The Services that We provide are for the purpose of training only. When you Order Our Services you are not purchasing a franchise, security, dealership, business, business opportunity, affiliation, association, or seller-assisted marketing plan.
7. OUR RIGHTS TO MAKE CHANGES
Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that We provided to you before you bought it.
8. ACCOMPANYING PRODUCTS
8.1. All books, tapes, training manuals, CDs, CD-ROM software, DVDs and any other electronic/printed materials are protected by United States and United Kingdom copyright laws and international treaty provisions.
8.2. We hereby grant you a non-exclusive, non-transferable license to use, for your own use, any manuals and materials owned by or licensed to Us and provided as part of our Services. You may not sell, transfer, copy, donate or otherwise distribute such materials to third parties or use these materials for commercial purposes.
8.3. Some of the accompanying products may contain materials provided by a third party. We use Our best efforts to ensure that all materials provided by third parties are satisfactory for purpose however We cannot guarantee that they will be free from errors.
9. PROVIDING THE SERVICES
9.1. If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as We accept your Order.
9.2. If the products are ongoing Services or a subscription to receive goods or digital content. We will supply the Services, goods or digital content to you until either the Services are completed or the subscription expires (if applicable) or you end the contract as described in Clause 10 or We end the contract by as described in Clause 12.
9.3. What will happen if you do not give required information to Us. We may need certain information from you so that We can supply the Services to you, for example, your name, address and job description. If so, this will have been stated in the description of the Services on our Website. We will contact you in writing to ask for this information. If you do not give Us this information within a reasonable time of Us asking for it, or if you give Us incomplete or incorrect information, We may either end the contract (and Clause 12.2 will apply) or make an additional charge of a reasonable sum to compensate Us for any extra work that is required as a result. We will not be responsible for supplying the Services late or not supplying any part of them if this is caused by you not giving Us the information We need within a reasonable time of Us asking for it.
9.4. Reasons We may suspend the supply of Services to you. We may have to suspend the supply of a Service:
a) to deal with technical problems or make minor technical changes;
b) to update the product to reflect changes in relevant laws and regulatory requirements;
c) to make changes to the product as requested by you or notified by Us to you (see Clause 4); or
d) if you disrupt the normal teaching flow during any teleconferences, conferences, coaching sessions, success teams, mentoring, trading lab or other sessions, courses and /or trainings. Disrupting the normal teaching flow includes, amongst other things, violent behavior and harassing staff or other attendees..
9.5. Your rights if We suspend the supply of Services. We will contact you in advance to tell you We will be suspending supply of the Service, unless the problem is urgent or an emergency. If We have to suspend the Service for longer than 5 days in any 30 day period We will adjust the price so that you do not pay for the Services while they are suspended. You may contact Us to end the contract for a Service if We suspend it, or tell you We are going to suspend it, in each case for a period of more than 14 days and We will
9.6. Your rights if We suspend the supply of Services due to your disruptive behavior. If you are denied admittance to Live Trainings then you will be provided with Our home study course and training materials. If you are denied admittance to a teleconference, trading lab or stock success team services then you will be offered a transcript of the session (if available) or a comparable session with our hotline representatives
9.7. We may also suspend supply of the Services if you do not pay. If you do not pay Us for the Services when you are supposed to (see Clause 14) and you still do not make payment within 14 days of Us reminding you that payment is due, We may suspend supply of the Services until you have paid Us the outstanding amounts. We will contact you to tell you We are suspending supply of the Services. We will not suspend the Services where you dispute the unpaid invoice (see Clause 14.6). We will not charge you for the Services during the period for which they are suspended. As Well as suspending the products We can also charge you interest on your overdue payments (see Clause 14.5).
9.8. Third parties. Whilst attending any of Our courses you may meet third parties who are not affiliated with Us. Please note that any offers made by a third party are between you and that third party solely. We will never provide advice on entering into any agreement with a third party and any contracts between you and any third party is entered into at your own risk.
9.9. Recording our Services. Please also note that any taping, copying, recording, distribution, reproduction, transmitting and/or reselling of any portion in part or in whole of the teleconferences, conferences, coaching sessions, success teams, mentoring, trading lab or other sessions, courses and /or trainings or products or services or other materials and/or brochures is prohibited without Our prior written consent.
10. YOUR RIGHTS TO END THE CONTRACT AND RECEIVE A REFUND
10.1. You may cancel the contract at any time within the first 14 days of Us accepting your Order and you will receive a full refund of any money paid to Us. The refund will be made using the same method of payment unless you notify Us to the contrary. Please note that you cannot cancel the contract if you have already started downloading the products.
10.2. After the first 14 days you can always end the contract for the supply of Services before it has been completed and you have paid for it, but in some circumstances We may charge you for doing so, as described below. Of course, you always have rights where the provision of Services has not been carried out with reasonable care and skill.
10.3. If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and We will refund you in full for any Services which have not been provided or have not been properly provided. The relevant reasons are:
a) We have told you about an upcoming change to the Services or these terms which you do not agree with;
b) We have told you about an error in the price of description of the Services and you do not wish to proceed;
c) there is a risk that the Services may be significantly delayed because of an Event Outside Our Control;
d) We suspend the Services for technical reasons or notify you are going to suspend them for technical reasons in each case for a period of more than 4 Weeks;
e) You have a legal right to end the contract because We have done something wrong.
10.4. If you are not ending the contract for one of the reasons set out in 10.3(a) to (e) the contract will end immediately but We may charge you reasonable compensation for the net costs We will incur as a result of your ending the contract.
11. HOW TO END THE CONTRACT WITH US
11.1. Tell Us you want to end the contract. To end the contract with Us, please let Us know by contacting Us via phone or email. Our customer service number is 0208 996 6700. Our email address is Customerserviceuk@legacyea.com. Please provide your name, home address, details of the Order and, where available, your phone number and email address.
11.2. How We will refund you. We will refund you the price you paid for the Services by the method you Used for payment. However, We may make deductions from the price, as described in Clause 10.4.
12. OUR RIGHT TO CANCEL AND APPLICABLE REFUND
12.1. We may end the contact at any time in writing to you if:
a) you do not make any payment to Us when it is due and You still not make payment within 14 days of Us reminding you that payment is due;
b) you do not, within a reasonable time of asking for it, provide Us with information that is necessary for Us to perform the Services;
c) you do not give Us reasonable access to your property or any other place to perform the Services (if necessary);
d) We discover that you have shared the accompanying products and/or Services and/or subscription with a third party without obtaining our prior written consent;
e) due to an Event Outside Our Control;
f) due to the unavailability of key personnel required to perform the Services.
12.2. If We end the contract in the situations set out in Clause 12.1(a) to (f) We will refund any money you have paid in advance for Services We have not provided but We may deduct or charge you reasonable compensation for the net costs We will incur as a result of your breaking the contract.
12.3. We may write to you to let you know that We are going to stop providing the products and/or Services and will refund any sums that you have paid in advance for Services that will not be provided.
13. SUMMARY OF YOUR KEY LEGAL RIGHTS
13.1. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice Website www.adviceguide.org.uk or call 03454 04 05 06.
13.2. If your product is digital content the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
a) if your digital content is faulty, you’re entitled to a repair or a replacement.
b) if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
c) if you can show the fault has damaged your device and We haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
d) if you haven’t agreed a price up front what you’re asked to pay must be reasonable.
e) if you haven’t agreed a time upfront, it must be carried out within a reasonable time.
14. PRICE AND PAYMENT
14.1. Where to find the price for the Services. The price for the Services (which includes VAT) will be the price indicated on the Order pages when you place your Order. We take all reasonable care to ensure that the price of the Services advised to you is correct. However please see Clause 14.3 for what happens if We discover an error in the price of the Services you Order.
14.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your Order date and the date We supply the Services, We will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.
14.3. What happens if We got the price wrong. It is always possible that some of the Services We sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Services’ correct price at your Order date is less than our stated price at your Order date, We will charge the lower amount. If the Services’ correct price at your Order date is higher than the price stated to you, We will contact you for your instructions before We accept your Order.
14.4. When you must pay and how you must pay. We accept payment with Visa, MasterCard, and American Express credit cards. You must pay for the Services before you download them.
14.5. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact Us promptly to let Us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved We will charge you interest on correctly invoiced sums from the original due date.
15. SUBSCRIPTION SERVICES
15.1. Ongoing Subscriptions status: Your subscription, may start with either a free or paid subscription and will continue on a predefined basis as indicated on the Order pages when you place your Order. You can cancel or we can terminate your subscription as described above. To maintain the ongoing subscription service you must have internet access and provide Us with a current and valid method of payment.
15.2. How will you pay. By starting your subscription with Us, and providing Us with a valid payment method, you authorize Us to charge you a periodic subscription fee at the price indicated on the Order pages when you place your Order. We will bill your subscription every period, via the payment method, for the upcoming subscription period. Because the Service is offered in multiple time zones, for consistency, a "day" for purposes of these Terms begins at 12:00 a.m. Eastern Time and ends at 11:59 p.m. Eastern Time of that same calendar day. If this changes we will let you know in advance.
15.3. What happens if you don’t pay. In the event that a periodic payment transaction is not successfully completed, due to any reason, including credit card cancellation or expiration, insufficient funds, or closed account, then you will be responsible for paying the amount owed plus interest as described above. We may also cancel your subscription.
15.4. How do you cancel your subscription. You must cancel your subscription before it automatically renews each period, in Order to avoid billing the next period's subscription charges. If you want to Use a different credit card or there is a change in credit card validity or expiration date, you may change your payment method in your account settings or may also contact Customer Service by telephone at 020 8996 6700 or by e-mailing Us at Customerserviceuk@legacyea.com.
15.5. Different types of subscription. Note that we may offer a variety of subscription plans, including promotions and different pricing structures. You can find the specific terms regarding your subscription by visiting www.EliteLegacyEducation.com.
15.6. Free trial subscription. Your subscription may start with a free trial. This free trial period will last for the period of time as set forth in the product description, or as otherwise specified in your initial sign-up. We will begin billing, for the periodic subscription fees, unless you cancel prior to the end of the free trial period. Please note that you will not receive any type of notice from Us, that your trial period has ended, and that that the payment portion of your subscription has begun.
15.7. Price Changes: If we change our prices then one month before our prices change we will notify you by email.
15.8. What if you want to cancel your subscription. You may cancel your subscription at any time, please see Clause 11 for details of how to cancel your subscription.
16. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
16.1. We are responsible to you for foreseeable loss and damage caused by Us. If We fail to comply with these terms, We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to Use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew it might happen, for example, if you discussed it with Us during the sales process.
16.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services including the right to receive Services which are: as described and match information We provided to you, and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to Us; supplied with reasonable skill and care and, where installed by Us, correctly installed; and for defective products under the Consumer Protection Act 1987.
16.3. When We are liable for damage to your property. If We are providing Services in your property, We will make good any damage to your property caused by Us while doing so. However, We are not responsible for the cost of repairing any pre-existing faults or damage to your property that We discover while providing the Services.
16.4. If defective digital content which We have supplied damages a device or digital content belonging to you and this is caused by our failure to Use reasonable care and skill We will either repair the damage or pay you compensation. However, We will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Us.
16.5. We are not liable for business losses. We only supply the Services for domestic and private Use. If you Use the Services for any commercial, business or re-sale purpose We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17. HOW WE MAY USE YOUR PERSONAL INFORMATION
17.1. How We will Use your personal information. We will Use the personal information you provide to Us:
a) to supply the Services to you;
b) to process your payment for the Services; and
c) if you agreed to this during the Order process, to give you information about similar products that We provide, but you may stop receiving this at any time by contacting Us.
17.2. We may pass your personal information to credit reference agencies. Where We extend credit to you for the products We may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
17.3. We will only give your personal information to other third parties where the law either requires or allows
18. OTHER IMPORTANT TERMS
18.1. We may transfer Our rights and obligations under these Terms to another organization, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms. If you are unhappy with the transfer you may contact Us to end the contract within 4 Weeks of Us telling you about it and We will refund you any payments you have made in advance for Services not provided.
18.2. You may only transfer your rights or your obligations under these Terms to another person if We provide Our prior written consent. If you wish to request Our consent to transfer your right to attend any Elite Training Courses or Mentorship Services, you must contact Us and complete a Transfer of Ownership form.
18.3. You may not, under any circumstances, sell, or permit the use of, any written course materials, including DVDs, to or by any third party except as part of transfer of a training course consented to by Us in writing.
18.4. This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
18.5. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.6. If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. For example, if you miss a payment and We do not chase you but We continue to provide the Services, We can still require you to make the payment at a later date. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
18.7. These Terms are governed by English law. You and We both agree to submit to the exclusive jurisdiction of the English courts. However this does not prevent residents of Northern Ireland or Scotland from starting proceedings in their own local courts.